Reliance Global Call

I CANNOT GET THROUGH TO MY FRIEND IN India ,, I I KEEP GETTING A BUSY SIGNAL. THE SAME HAPPENS WHEN I TRY CALLING YOUR CUSTOMER SERVICE

WHEN I TRY TO LOGIN USING MY EMAIL AND PASSWORD  IT DOSEN'T RECOGNIZE ME ..

I HAVE BEEN A CUSTOMER MANY YEARS  AND THE IS  NOT ACCEPTABLE ..

ALSO  SINCE I CANNOT MAKE CONTACT MY PAID FOR MINUTES ARE LOST AY THE END OF THE MONTH AND THEN I AM BILLED AGAIN ..  PLEASE HELP ME CORRECT THIS PROBLEM .. THANKS 

im trying to call india,calls wont go through,they said to contact you